Virgin Media Community

[Ray20]

Need help..... trying to go paperless with my bills but when I sign into virgin media I am listed as secondary account user and unable to change to paperless billing, can you update my account so I am primary user , thanks

[Emily_G]

Thank you for the post Ray20 and welcome to our community.

Are you aware of who the primary account user would be? Are you the account holder on this account? 

Let us know, Emily.

[Ray20]

Hi Emily the account used to be in my wife's name but she passed away over 2year ago, however the account has been swopped to my name so I should be the the named primary account holder.

Ray

[John_GS]

Hi Ray,

Condolences from all at Virgin Media firstly Ray.

I'll be happy to sort the account out via PM

Kind regards,