Virgin Media Community

[BMWCHUBB]

My account has been hacked and all things have changed!

I spoke to a rep and he wont help because i think hes against gay people?

All he says is i need to speak to the account holder? Speaking to the account holder i said.

[Anonymous · Accepted solution]

I've flagged your post as it seems to need an urgent review on a couple of levels. 

[BMWCHUBB]

needs sorting asp

[Zoie_P]

Hi BMWCHUBB, 

Thank you for your post and I am truly sorry you feel you were discriminated against, we would never want our customers to feel this way, especially with you calling with a query in regards to your account being hacked, we take this very seriously and I will get this looked into for you asap.

I will pop you over a private message, keep an eye out for the purple envelope

Zoie

[BMWCHUBB]

Message sent.

[BMWCHUBB1]

Worse than hacked its destroyed?

What have you done vm?

This is BMWCHUBB IN BMWCHUBB1

[BMWCHUBB1]

My whole account needs resetting vm,

[Steven_L]

Thanks for coming back to us @BMWCHUBB1.

Has my colleague been helping you via private message under your old user name?

What has been destroyed?

Regards,

Steven_L

[BMWCHUBB1]

My ntlworld email has gone and i cant access main account to change passwords.

[BMWCHUBB1]

Account now dont exist?

Can someone reset the account please.