I had an account with virgin media a while ago and a new tenant moved in to the property and upon me moving out I had called and cancelled my services and was informed that in 30 days this will be done and the new tenant informed of him and his family moving in and so the new installation was set up for him and I didn't think anything of it.
Only recently I realized that I have been paying to virgin media for an account I was n ot sure about and when I came to realize that its the same account I stopped the direct debit thinking that this could be an error on my side, maybe I was supposed to cancel the direct debit from my bank.
I have had the worst time speaking with 3/4 different advisers this morning and every individual told me different information but subsequently demanded payment although I informed that I do not live at this property and how can I be asked to pay for a line which another person is paying for too??
I was asked to call customer services and given numbers but did not get through to them as it was diverted to the collections team instead.
I am so disappointed with the collections team and virgin medias lack of service provided as now I am told that there is no information of record of you calling to cancel your account.
This is unbelievable - how could you expect me to pay for a service I had canceled and virgin media continued to charge since the beginning of this year! I have a bill of £171.90 and am being told that unless you pay, you can not speak with the termination/ customer services team!