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Joedzn
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Account closure

Hello,

We have recently filled out a my rates form to transfer our account into my brothers name and apply the discount, the results in our account being closed, the question i have is as follows,

Do we have to pay an early disconnection fee as we are transferring during the contract period,

 

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japitts
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Re: Account closure

The "Transfer of Responsibility" facility that I think you're referring to, is only available in cases of bereavement these days.

I'm unsure whether Mates Rates scenarios are an exception.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Joedzn
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Message 3 of 6
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Re: Account closure

I believe that the form we have filled in closes our current account and creates a new one in my brothers name, we received a disconnection email and a new connection activation email

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Zak_M
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Re: Account closure

Good morning @Joedzn 

 

Welcome back to the forums and thank you for taking the time to post. 

 

All this information is available to the employee, it is business sensitive information and therefor we wouldn't be able to provide you with an answer via the forums. 

 

Kind regards,

Zak_M

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Joedzn
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Re: Account closure

Thanks for the prompt reply,

 

He has been unable to find any information regarding a disconnection fee, hence why I came here, we are currently in a contract, expiring in september next year, would we therefore be liable to pay the outstanding on the contract.

regards, 

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Zak_M
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Re: Account closure

Thank you for coming back to me. 

 

 

I have just spoken to my manager regarding this,  he is happy for me to pass DPA and discuss this further.  You can find the PM via the purple envelope on the top right of the screen. 

 

Kind regards,

Zak_M

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