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Account closed no refund had or pack to return equipment

Hi

My account was disconnected on 28.9.19 I was told that I would receive a pack to return the equipment by 10 10.19 but I still havent had this?? I am also £54.92 in credit could someone please shed some light on this please when will I get my returns pack and my refund???

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Re: Account closed no refund had or pack to return equipment

what hardware did you have, since its pre hub 3 and v6, rare for virginmedia to ask for these back, as for the refund this is the form of a cheque can take around 45 days to get to to you, and sent to the address held on record. could fill in https://keepup.virginmedia.com/returns to request return pack.

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Re: Account closed no refund had or pack to return equipment

Thank you for the info on the refund I will await it in the post. As for returning the equipment I have had a message from virginmedia saying I do not need to return it and to take it to the nearest recycling plant.

Thank you 

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