Whilst new customers are being offered Virgin Broadband for £27, my bill continues to rise. I'll be paying over £15 pm more and despite being a customer for 20 years a further discount has been refused. Methinks time to look elsewhere! There are lots of better deals.
Well, after four fruitless phone calls over as many weeks, I eventually found someone who agreed to reinstate a discount for a further 6 months. I was told at different times that the discount could not be continued, someone will call me (they didn't), it would be added (but wasn't). This is really a hassle that I could do without. Come July Talk,Talk may look very attractive!
Thank you for getting back in touch. I'm glad that you've been able to arrange a further discount for now, although I do apologise for any frustration or difficulty in discussing this matter. Please bear in mind that we would usually only be able to offer discounts when you sign up for a new minimum term.
If a particular offer or discount has come to an end during an existing minimum term, there are instances where we're able to amend this for you. This would be assessed on a case-by-case basis.
I'm really sorry that you didn't receive a promised callback whilst trying to resolve your concerns. Are you now satisfied with the arrangements for your monthly cost moving forwards?