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Account cancelled but new bill received

koozy
Joining in

I was advised that my account would be cancelled on 19th April but have received a new bill. I'm wanting to check what is happening, thanks

1 REPLY 1

Zach_R
Forum Team
Forum Team

Hi @koozy,

Thank you for your post and welcome back to our community forums. We're here to help.

It's a shame to hear that you've now cancelled your services with us. Once your services are cancelled, a final bill is generated a few days after to detail your final balance, including any outstanding charges and credits. As such, it's entirely normal that you've received a bill post-disconnection.

Let us know if you have any further queries and concerns.

Thanks,
 


Zach - Forum Team
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