Menu
Reply
picnic_30
  • 38
  • 1
  • 2
On our wavelength
108 Views
Message 1 of 7
Flag for a moderator

Account access

I can't believe how many people are having the same issue in gaining access to their account, myself included.

I needed to reset my password so I went through the forgotten password link, first trying to answer the security question and when that didn't work I tried putting the account number, area code and DD information in which doesn't work either.

I have tried on different browsers on my laptop and on my iPhone.

Can anyone help me ?

0 Kudos
Reply
Paul_DN
  • 5.23K
  • 307
  • 547
Forum Team
Forum Team
41 Views
Message 2 of 7
Flag for a moderator

Re: Account access

Hi picnic_30,

 

Thank you for reaching out to us in our community, I am sorry to hear you haven't been able to log into your online account or reset the password, I have had a look at your account and can see everything looks OK our end, I will be more than happy to help you further.

 

So I can help further I will send you a invite into a private chat, please click on the purple envelope to accept.

 

Regards

 

Paul.

0 Kudos
Reply
Paul_DN
  • 5.23K
  • 307
  • 547
Forum Team
Forum Team
34 Views
Message 3 of 7
Flag for a moderator

Re: Account access

Hi Nic,

 

Once you reply to my private message I will be able to help further, I hope you feel better soon.

 

Kind regards

 

Paul.

0 Kudos
Reply
picnic_30
  • 38
  • 1
  • 2
On our wavelength
21 Views
Message 4 of 7
Flag for a moderator

Re: Account access

Thanks for all your help Paul. Will let you know how it goes tomorrow with the technician 

0 Kudos
Reply
Paul_DN
  • 5.23K
  • 307
  • 547
Forum Team
Forum Team
18 Views
Message 5 of 7
Flag for a moderator

Re: Account access

Hi picnic_30,

 

You are very welcome, I am sure they will get this resolved for you, stay safe.

 

Regards

 

Paul.

0 Kudos
Reply
picnic_30
  • 38
  • 1
  • 2
On our wavelength
12 Views
Message 6 of 7
Flag for a moderator

Re: Account access

Hi Paul

The pixelation has been resolved but the technician agreed that I could do with a new up to date box in the lounge due to my issues when watching Netflix etc. He said that he will sort out for the new box to be posted out to me.

0 Kudos
Reply
Paul_DN
  • 5.23K
  • 307
  • 547
Forum Team
Forum Team
8 Views
Message 7 of 7
Flag for a moderator

Re: Account access

Hi picnic_30,

 

Thanks for the update, please let us know if you haven't received anything with the next week to 10 days.

 

Regards

 

Paul.

0 Kudos
Reply