Virgin Media Community

[Redbeard97]

Hi, I can't access my virgin media account. Every time I login it says the details are incorrect but I know they are right. I've tried resetting the password and it still doesn't work!

[bartgary]

Same here, can you log into the virgin tv go app?   It uses the same username and password 

[Redbeard97]

Nope can't get into that either

[Paul_DN]

Hi Redbeard97,

Thank you for reaching out to us in our community and welcome, I am sorry to hear you haven't been able to log into your online account and also haven't been able to reset the password.

I have had a look our end and it doesn't look like you have spoken to us in regards to this, I know you have tried to do a password reset and failed however have you tried to select forgotten username just to make sure it is correct?

Regards

Paul.

[Redbeard97]

Yes I've tried to reset both and I still have the same issue

[Paul_DN]

Thank you for the update, I will be glad to help further, I will send you a invite into a private chat, please click on the purple envelope to accept.

Regards

Paul.