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Morris1918
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Account access

Hi,

Could someone give me a steer please?

I am locked out of my account, I don't know why? I have been on line to change passwords etc but, I cant get past the security questions - I know they are right, I wrote them down?

I have phoned Customer service, they cant help me because I cant give them the security answers? Apart from the fact they put the phone down - Or, the call was cut off?

Is there an address I can write too to get this sorted out or is there anyone who knows how I can sort it??

Jose

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John_GS
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Message 2 of 5
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Re: Account access

Hi Jose,

 

Thanks for posting and welcome to the community. 

 

Sorry to hear of the account issues. 

 

I'll PM you now to assist further.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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John_GS
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Re: Account access

Hi @Morris1918

 

Thanks for your message. I am a Virgin Media employee so please do look at my profile to verify who I am 🙂

 

Kind regards,

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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apcyberax
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Message 4 of 5
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Re: Account access

NEVER POST YOUR ACCOUNT OR PERSONAL DETAILS ON A PUBLIC FORUM.

you should contact VM and have them change your CS password.
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John_GS
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Re: Account access

Hi @Morris1918

 

If you could PM me the relevant details, I'll be happy to assist you further

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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