Virgin Media Community

[Morris1918]

Hi,

Could someone give me a steer please?

I am locked out of my account, I don't know why? I have been on line to change passwords etc but, I cant get past the security questions - I know they are right, I wrote them down?

I have phoned Customer service, they cant help me because I cant give them the security answers? Apart from the fact they put the phone down - Or, the call was cut off?

Is there an address I can write too to get this sorted out or is there anyone who knows how I can sort it??

Jose

[John_GS]

Hi Jose,

Thanks for posting and welcome to the community. 

Sorry to hear of the account issues. 

I'll PM you now to assist further.

Kind regards,

[John_GS]

Hi @Morris1918

Thanks for your message. I am a Virgin Media employee so please do look at my profile to verify who I am 🙂

Kind regards,

[apcyberax]

NEVER POST YOUR ACCOUNT OR PERSONAL DETAILS ON A PUBLIC FORUM.

you should contact VM and have them change your CS password.

[John_GS]

Hi @Morris1918

If you could PM me the relevant details, I'll be happy to assist you further

Kind regards,