At the end of December 19 after many years without account access and months of waiting on tech support I finally got access to my account. (Yep it got escalated and escalated so I don't think anyone here will be able to help)
Today I need to get access to my account and my password SET BY VIRGIN THEMSELVES was refused.
So I request a reset and BOOM! it now refuses my security question which is my mother's maiden name.
You really couldn't organize a booze up in a brewery let alone an ISP