I am the owner of my VM broadband and have left the property. I'm willing to transfer my account to my flat mate. I can't call the toll free number as I have left the country. Due to COVID, the flat mate is put on hold for long when he rang the number. Is there any way to transfer my account?
I am afraid that Since the 08/02 there is no longer an option to transfer the account to another person, the only way now would be too close you account and for the other person to start a new account.
You can cancel by writing too Virgin Media Sales Operation Support, Diamond Plaza, Daleside Road, Nottingham, Nottinghamshire, NG2 3GG or calling 0345 454 1111 which will a chargeable call as you are outside of the UK.
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