Menu
Reply
Greyw
  • 5
  • 0
  • 0
Joining in
169 Views
Message 1 of 10
Flag for a moderator

Account Registration

I cant register for an account, I'm set up with Virgin Broadband but every time I try to register to set up my account I get an error, I've tried different browser PC and Mobile but its the same, I need help as I will be moving soon

0 Kudos
Reply
Corey_C
  • 3.98K
  • 220
  • 335
Forum Team
Forum Team
148 Views
Message 2 of 10
Flag for a moderator

Re: Account Registration

Thanks for your post and for reaching out to the Community Forums, Greyw,

 

Sorry to hear that you are having registration problems. What is the error you are getting? 

 

Cheers,

Corey C

0 Kudos
Reply
Greyw
  • 5
  • 0
  • 0
Joining in
147 Views
Message 3 of 10
Flag for a moderator

Re: Account Registration

 
 
 
 
 
 
 
 
 
 
 

Im just getting this, my username is already filled in when im registering as its just my email addresses, ive mixed up the password multiple times but nothing seems to work Error-Media.JPG

0 Kudos
Reply
Corey_C
  • 3.98K
  • 220
  • 335
Forum Team
Forum Team
146 Views
Message 4 of 10
Flag for a moderator

Re: Account Registration

Thanks for your reply, it's saying that the email address has been used before. Is this for an address move? 

 

Cheers,

Corey C

0 Kudos
Reply
Greyw
  • 5
  • 0
  • 0
Joining in
141 Views
Message 5 of 10
Flag for a moderator

Re: Account Registration

I will be moving in couple of months, I tried resetting my password but it just says the username is no longer valid so I tried another email address and it just takes me to a pages is unavailable.

0 Kudos
Reply
Corey_C
  • 3.98K
  • 220
  • 335
Forum Team
Forum Team
134 Views
Message 6 of 10
Flag for a moderator

Re: Account Registration

Thanks for replying, Greyw,

 

Then you should not have to be registering as your login information will get transferred to your new account after you move. You should be using the same username and password to log into your current account for your current address.

 

Cheers,

Corey C

0 Kudos
Reply
Greyw
  • 5
  • 0
  • 0
Joining in
132 Views
Message 7 of 10
Flag for a moderator

Re: Account Registration

Apologise for the confusion but its my current one I cant get into, ive got my account number and area number

0 Kudos
Reply
Corey_C
  • 3.98K
  • 220
  • 335
Forum Team
Forum Team
128 Views
Message 8 of 10
Flag for a moderator

Re: Account Registration

Ah OK apologies as well for the confusion, Greyw,

 

Were you previously registered? Did you try the 'forgot username' option: https://my.virginmedia.com/forgot-details/username

 

Thanks,

Corey C

0 Kudos
Reply
Greyw
  • 5
  • 0
  • 0
Joining in
126 Views
Message 9 of 10
Flag for a moderator

Re: Account Registration

Capture.JPG

I tried to do this before and also create a new username/email but after it normally takes me to a page not available please try again later

 

0 Kudos
Reply
Corey_C
  • 3.98K
  • 220
  • 335
Forum Team
Forum Team
73 Views
Message 10 of 10
Flag for a moderator

Re: Account Registration

Thanks for replying Greyw,

 

That Is strange. I'll see if I can reset from here, if not then it might need going to IT

I'll send you a private message to confirm your account details.

 

Cheers,

Corey C

0 Kudos
Reply