Can anyone help me, as customer care havnt a clue how to solve.
trying to register my account as a new virgin broadband customer and it says
“We're sorry, but we're having a few technical problems and we can't set up your account at the moment.
Please come back and try again later”
I used to be on virgin 3/4 years ago and wondering if my account linked to this is meaning I can’t register now. Anyone know how to solve as I’ve done numerous calls to customer service who open and ticket and never get back to me.
Same problem for the last 5 days... Haven't had a VM account previously. Broadband and everything was installed a week ago. Tried different browsers, phones/desktop PCs/laptops, non-VM mobile internet, cleared cookies, prayed, done a rain dance and actually tried customer support. Funny enough is that the person I spoke with on live chat last week assured me it will get fixed and, when I asked what are the next steps if it doesn't (had this tiny hunch after doing some reading on the forums), the response I got was "trust me". The person I spoke to over the phone today had to contact a senior member, who said it's a problem with the website and it will get fixed -_- So yeah seems it's the same story for everyone. Too bad it seems to be something going on for a few years now...
Thank you so much or your first post to our Community Forums and welcome on board! It's great to have you here.
I am so sorry you are having issues signing up a new account! This is an issue with our system we are currently aware of and we currently have our teams working on it. We will update as soon as we have the issue fixed and I will assist you in signing up your new account, should you need any further help.