It seems a lot of people are having this issue and i haven't found any answers for it.
I have forgotten the password to my virgin media account. When going through the "Forgotten your password process" it keeps looping back to the start (on every device i try)
1) I enter the username
2) enter my security answer and date of birth
3) enter my new password. it says "Some information is missing or incorrectly entered. Please check below and try again." I try re-entering another new password (with the correct required specification)