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Account Issue Query

Hi, 

I'm having an issue accessing my virgin media account online. 
It is not accepting the username (email address attached to the account), and when I try to do the 'forgot your username', it does not accept the account number/surname/area code to allow me to see this. 

Any help would be greatly appreciated as I have been unable to get through using 'message us'. 

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Re: Account Issue Query

Good Afternoon, 

 

Thanks for your post on our Community Forums and a very warm welcome to you!

 

Sorry to see that you've been having issues with your self-care account

 

If you check out the purple envelope in the top right hand corner of the screen, I will seek to assist you further

 

Kindest regards,

 

David_Bn

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