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Account - Incorrect Services and Phone number not ported over

Hi,

I signed up for the Big Bundle (29.99/month) MixIt TV/M100/Talk Weekends - we've had the broadband delivered, but no TV. We have been assigned a new phone number not the one we asked to be ported in when we moved house.

Our old phone provider has written to us to say that Virgin have requested the number, so it may be "in process" somewhere - but not being able to talk to someone at VM makes it difficult to confirm.

I had a message yesterday saying there was something from VM coming by Yodel, but nothing showed.

How do I escalate to try and get some of these issues resolved?

Mike

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