• 98
  • 0
  • 1
Tuning in
Message 1 of 2
Flag for a moderator

Account General help

General enquiry 

As a  existing customer

I have been with you guys for 11 years now.

As I would like to leave for the USA in the near future

Would there be a 400£ charge if leaving VM.  £250 exist fee + bill + 60 day notice to leave the company

Furthermore there is a mistake with my contract as I requested top bundle but the bundle states bigger. At a lower price.

0 Kudos
  • 3.27K
  • 588
  • 835
Very Insightful Person
Very Insightful Person
Message 2 of 2
Flag for a moderator

Re: Account General help


If you are under contract yes there will be a early exit charge and you only need 30 days notice.

Due to the current situation there is a text message only service is available via: 07533051809 Just send a text with the issue you are facing and someone will get back to you as soon as they can. Please bear in mind at this time this service does also have a high load and may take quite some time getting back to you.

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos