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28PRUser
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Account Email Address was entered by agent incorrectly

Good Morning,

I've realised since signing up with Virgin Media in late November that the agent who set my account up must've misheard me as the email address associated with the account is wrong.

I have the correct Account Number and Area Reference Code but no way of signing in to the actual account.

Is an agent on here able to amend the email address so I am able to sign in?


Thank you.

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Natalie_L
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Re: Account Email Address was entered by agent incorrectly

Hi 28PRUser, 

 

Thank you for reaching out to us here on the Community. 

 

I am sorry to hear there has been an error when entering your details. 

I would be happy to look in to this further for you. 

 

I've popped you over a private message now and you can access this via the purple envelope on the top right of this page. 

 

Speak soon, 

Nat
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