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Pauldarkomen12
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Account Closure

I had an account with Virgin at my old address.in Cambridge and when i moved home was told all i would pay for was a £20 connection fee and nothing else. When i got to my new address i was put on an 18month new account which i did not want. I have cancelled that and am supposed to get a package to return the Virgin Media hub. However i am still being charged for my old account which was supposedly cancelled. I should not be getting any bills as everything cancelled now.

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Anonymous
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Re: Account Closure

if you cancelled the move/new contract you would have reverted back to the old one.
Were you in contract at the old address?
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Steven_L
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Re: Account Closure

Hi @Pauldarkomen12,

 

Welcome to the community and thanks for taking the time to post on our forums.

 

As @Anonymous stated, your contract would have reverted to your old account, did you arrange for the account at your old address to be cancelled?

 

Regards

Steven_L

 

 

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