1. In addition to your rights to cancel during the cooling off period, either you or we may end this agreement at any time (including during or at the end of any minimum period) by giving the other 30 days’ notice. You can provide notice and end this agreement under this provision by:
1. dialling 0345 454 1111 from any phone (for information on how much this call will cost from a Virgin Media home phone visit virginmedia.com/callcosts. Call costs from other networks and mobiles vary); or
2. writing to Virgin Media Sales Operation Support, Diamond Plaza, Daleside Road, Nottingham, Nottinghamshire, NG2 3GG;
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Why not let people cancel over email? Or on the app or over the website? Like every other company in 2021? I think VM are still in 1990. Why make it so difficult, because people give up and just stay, that is why, that is the only way they can keep any customers!
Been hung up 3 times today, finally got through to someone, they said they will need to put me through to someone else (Even though I already waited 2 hours, pressed the buttons for cancellation yet somehow not the right person)
I will be sending a letter then cancelling the direct debit. Idiots the lot of them.