Virgin Media Community

[atclark]

Hello,

How do I set up an online account for my father's account? It's asking for an area code that I don't have. I only have his surname, the account number and a 5 letter account password.

I can't get to his house to pick up any old bills due to Covid-19 travel restrictions.

Oh yeah, don't say call them, I have spent hours waiting for someone to pick up the phone.

Regards, Andrew Clark

[Steven_L]

Hey @atclark

Thanks for posting on our forums.

I'm sorry to hear that you've had problems, trying to setup your fathers online account.

I will send over a private message so that we can clear account security and get the account setup for you. 

Regards

Steven_L