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MarkOrrell
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Access to help

Have been trying to get through on the phone but it asks me for a password. I dont remember setting one up. I do have an online login password which works on line and a memorable question logged with virgin media but neither will let me get past the phone verification when it asks for 3 separate digits in my password (have tried many many times). I desperately want to talk to someone about changing my services and to be honest am on the point of cancelling my account. Help

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Z92
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Re: Access to help

Have you tried entering the incorrect digits continuously until it puts your through to a customer services person? They can then ask you alternative questions to prove your identity and reset your password. 

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