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esmondo
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Access to VM Online Account After Moving House

Has anyone experienced this issue? I moved house and took my VM account with me (broadband, tv etc). The services are all up and running and have been since the day after I moved in. However, when I try to log into my account to check my bills etc it says I am no longer a customer. They did give me a new account number and area ref when I moved so I tried re-registering with those details instead, but it says they are not correct, despite copying and pasting them from their welcome email. I'm at a loss what to try as I've been going round and round the website trying to find a phone number or email address to contact them on and it's like trying to find Chuck Norris. 

Does anyone have any suggestions please?

Thank you 

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Serena_C
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Re: Access to VM Online Account After Moving House

Hi esmondo

 

Welcome to the Community Help Forums 🙂 thank you for your first post regarding your issues accessing your My Virgin Media account since moving home. I am going to PM you now for some details so that I can take a look into your account and see why this has happened.

 

Thanks,

Serena

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