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peterhock
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Access to Parents' Account

My late father didn't leave the Virgin Media account username and passwords with anyone. I have power of attorney for my mother aged 97 years. I wish to upgrade their account as I am now living there but it is nigh impossible to contact Virgin without the username and password. Even their bills do not have an address for them.

Everything goes swimmingly when it is a 'Happy Day' but when something occurs out of the ordinary you get problems.

Anyone any ideas?

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DJ_Shadow1966
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Re: Access to Parents' Account

Hello

Sorry for your lose, if your father was the account holder have a look at https://www.virginmedia.com/help/account-holder-has-died as this will allow you to either cancel or transfer the account.

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Akua_A
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Re: Access to Parents' Account

Hi @peterhock,

 

Welcome back to our community forums.

 

We are sorry for your loss. Have you tried the great advice given by @DJ_Shadow1996? 

 

Please get back to us when you can.

 

Thanks,

Akua_A
Forum Team



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