Access sign in page VM

[Driscollc1981]

Hi people.

Had my VM account about a week and a half now and been trying to sign into VM website. I keep getting ooppss something went wrong our side. Tried different programs to access my account. I can via my VM app bit that's it. Cleared cookies and everything still no luck.

Any help would be great 

[Hayley_S]

Hello @Driscollc1981,

Welcome! Thanks for deciding to join us, thanks for posting on here.

I am sorry that you are having issues with the My VM online services.

Can you please show me a screenshot of what happens too? 

Many thanks,

[Driscollc1981]

 this is all I get. Trying it in chrome and edge

[Hayley_S]

Hello @Driscollc1981,

Thanks for sharing this with us.

Can you please tell me if you are able to use the app? While the website is not working?

Many thanks,

[Driscollc1981]

I can use the app but it's just the website I can't access at the moment which is a little annoying 

[Travis_M]

Hi @Driscollc1981

Thanks for your reply

Can you try and access the website using an different browser for me please? Keep me updated with how you get on 🙂

Regards

[ModTeam]

Hi Driscollc1981,

So that we can pass this onto our support team, could you let us know some times of when this message occurs please. Just the time and date would be really helpful.

Thanks
Modteam

[Driscollc1981]

Hi 

I have tried a different browser. Reset my browser and still the same.

I last tried logging in today @ 16:55 and still the same thanks 

[Driscollc1981]

Any update on this?

[Paul_DN]

Hi Driscollc1981,

Thank you for reaching back out, sorry to see you were still facing this issue when trying to sign into your online account, we were upgrading our website which may have caused the issue however this has now been completed, are you now able to sign in?

Regards

Paul.