Virgin Media Community

[Kris_1]

Hi. I left virgin media in August 2022 and rejoined in December 2022. I have got a new contract and account number but when I login to my account on my phone app it brings up my old account? I have tried deleting old account but it won't let me. Any thoughts, thanks.

[Travis_M]

Hi @Kris_1

Thanks for your post and a warm welcome with this being your first post here

I am going to drop you a private message now to collect some more information and investigate further so we can hopefully have this resolved, please keep an eye on your inbox for a message from myself.