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About welcome email

Joining in

Hey, I didn’t receive welcome email so I can’t register. My older number is CH2049388752


Forum Team (Retired)
Forum Team (Retired)

Hi ht375 👋

Thanks for posting, and a warm welcome to our Community Forums.

I'm sorry to hear you've not received any of your documentation for your services. I'm going to send you a private message, so we can look into this further for you. Please look out for my message in the top-right, white envelope or the "Messages" tab when tapping your profile picture.

Please be aware that if your services have not yet been installed, you may not be able to register to My Virgin Media just yet.


Reece - Forum Team

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