Virgin Media Community

[PaigeB21]

 So I paid via phone call on the 13th of feb but it’s saying I never paid I checked my bank in case it bounced back or anything but it didn’t have bank screenshots and the app screenshots to prove it but I’m a bit baffled as it’s talking about late fees and I paid well before my payment is due and it was £64 so I’m very confused 

[Kain_W]

Hi PaigeB21,

Thanks for your post and welcome to the community.

Apologies for the inconvenience, can I ask firstly was the payment due to be direct debit first?

Also if the payment has gone through with no bounce back it will be applied to the account.

Regards,

[PaigeB21]

Yes it was but there were some issues and I called up we cancelled the dd and payed on the phone to the agent 

[Carley_S]

Thank you for confirming this @PaigeB21 

Do you see two payments made on your bank statement or just the one?

Where are you seeing a late payment fee, is this on your personal bill or is this communication regarding how late payment fees might apply now that the direct debit was cancelled?