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AWFUL CUSTOMER SERVICE

Nisha1
Just browsing

on ‎26-07-2023 21:45

Virgin media is shocking. Have been on hold for 2 hrs and called 3 times to cancel and no one is picking up. This is massively affecting my mental health. We can't afford the new tariff which has doubled in price and feel so out of control. They are awful and simply don't care about their customers it's a total joke. I need to cancel ASAP!

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3 REPLIES 3

carl_pearce
Community elder

‎26-07-2023 21:52 - edited ‎26-07-2023 21:56

https://www.virginmedia.com/help/cancel-virgin-media

Send a recorded letter.

Believe it or not there are other customers trying to get through, in the same situation as you. VM are not ignoring the calls to them!

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Cardiffman282
Super solver
In response to carl_pearce

on ‎27-07-2023 07:05

Ofcom isn't so convinced. 

I'm not a Very Insightful Person (just a little bit, sometimes). I don't work for Virgin Media (but then nor do any of the offshore customer service agents).
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Reece_MH
Forum Team (Retired)
Forum Team (Retired)

on ‎27-07-2023 09:03

Hi Nisha1 👋

Thanks for posting and a warm welcome to our Community Forums.

I'm truly sorry to hear that you've had some trouble getting in touch with us regarding your package and the way this has made you feel. I've taken a look at things on our side and can see you have since spoken with our team, who have been able to assist you with this.

If you do need anything else, please let us know and we'll be happy to assist.

Thanks,

Reece - Forum Team


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