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AUTOMATIC COMPENSATION NOT RECEIVED

Aaliyahp1
Tuning in

So I had my Wi-Fi instillation cancelled for about 10 months. I’d put in a complaint with the Ombudsman and was told that I’d receive the automatic compensation. Finally the Wi-Fi has been installed but I’m yet to receive anything. I’ve called up customer services twice yet no luck! SORT IT OUT 

2 REPLIES 2

goslow
Alessandro Volta

If you mean you had to wait 10 months to get your VM services ...

On what date were your VM services activated?

VM should credit your account with any compensation due within 30 days of activation.

Matthew_ML
Forum Team
Forum Team

Hey Aaliyahp1, thank you for reaching out and I am sorry to hear about this.

If you are due delayed compensation for an delayed install and you remained with us this credit will get added onto the account.

Have you checked your online account to see if this has been added yet? Cheers

Matt - Forum Team


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