Menu
Reply
Highlighted
  • 6
  • 0
  • 1
Tuning in
159 Views
Message 1 of 6
Flag for a moderator

A shocking high Bill.

I was shocked to recently check my account to realise that Virgin has charged me double for last month's and this month's bill. From £35 to few pence under £60. I didn't agree to this charge.

 

I have tried to call but was told there's a waiting time of up to an hour. I'm expecting an explanation.  There was no correspondence to say my bill was going up!

0 Kudos
Reply
Highlighted
  • 2.8K
  • 489
  • 677
Trouble shooter
154 Views
Message 2 of 6
Flag for a moderator

Re: A shocking high Bill.

Hello

Due to the current situation there is a text message only service is available via: 07533051809 Just send a text with the issue you are facing and someone will get back to you as soon as they can. Please bear in mind at this time this service does also have a high load and may take quite some time getting back to you.

Regards Mike

If my answer was helpful to you please mark you post as helpful answer and consider leaving kudos.
I dont work for VirginMedia all opinions are my own.
39 years in IT.
0 Kudos
Reply
Highlighted
  • 28.88K
  • 1.36K
  • 4.98K
Very Insightful Person
Very Insightful Person
149 Views
Message 3 of 6
Flag for a moderator

Re: A shocking high Bill.

its likey you have a discount that has ended, That would be stated in your contract and all bills.
Compare this bill to the last and see what the extra charge is for

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

Click to learn more about VIP

Use Kudos to say thanks

Mark as Helpful Answer if I've helped

0 Kudos
Reply
Highlighted
  • 6
  • 0
  • 1
Tuning in
132 Views
Message 4 of 6
Flag for a moderator

Re: A shocking high Bill.

Thanks for that. I renewed less than a year ago so it shouldn't have finished.  

0 Kudos
Reply
Highlighted
  • 6
  • 0
  • 1
Tuning in
130 Views
Message 5 of 6
Flag for a moderator

Re: A shocking high Bill.

Thanks Mike  Will try that number. 

0 Kudos
Reply
Highlighted
  • 16.87K
  • 1.78K
  • 3.93K
Very Insightful Person
Very Insightful Person
118 Views
Message 6 of 6
Flag for a moderator

Re: A shocking high Bill.

@margai23 

I would strongly suggest, as advised earlier, that you check your contract and every bill. The answer is almost certainly there.

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

Click to learn more about VIP

Use Kudos to say thanks

Mark as Helpful Answer if I've helped

0 Kudos
Reply