Menu
Reply
pawelwaligora
  • 4
  • 0
  • 0
Joining in
599 Views
Message 1 of 9
Flag for a moderator

75 pound voucher never received.

Hello.

 

I've got my virgin media broadband at 23/06, supposed to get 75 pound voucher after a month or something like that, but I am still waiting.

Nothing was sent to my email, I've been trying to contact through email and I have send text over the phone, but no one came back with any answers.

Any idea what more I can do to receive that voucher?

0 Kudos
Reply
newapollo
  • 5.74K
  • 916
  • 1.36K
Hero
587 Views
Message 2 of 9
Flag for a moderator

Re: 75 pound voucher never received.

Hi pawelwaligora,

Have you checked in your spam/junk folder for an email from Edenred (email@codes.edenred.co.uk)?

From the page virgin-media-free-gifts 

After your Virgin Media services are installed or activated, our trusted partner Edenred will send you a Compliments Select voucher code within 28 days, to the email address you provided when signing up for services with Virgin Media.

First of all, check your spam or junk email folders for any emails from Edenred (email@codes.edenred.co.uk). If you still can’t find the email, text us for free on 0753 305 1809 ^ and one of our team will be happy to help during our opening times 7am and 11pm Monday to Friday, 8am and 8pm Saturday to Sunday and we’ll look into it for you.

 

** Please note the opening times are actually different to those in the above link ** Info from contactus  page

Monday to Friday, 8am until 8pm  Saturday, 8am until 6pm

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
0 Kudos
Reply
pawelwaligora
  • 4
  • 0
  • 0
Joining in
541 Views
Message 3 of 9
Flag for a moderator

Re: 75 pound voucher never received.

As I have mentioned I have check inbox, spam nothing there.

I have sent text to that phone number, no one has responded.

0 Kudos
Reply
pawelwaligora
  • 4
  • 0
  • 0
Joining in
509 Views
Message 4 of 9
Flag for a moderator

Re: 75 pound voucher never received.

is there anyone who could help me with that?

0 Kudos
Reply
Beth_G
  • 3.14K
  • 196
  • 306
Forum Team
Forum Team
472 Views
Message 5 of 9
Flag for a moderator

Re: 75 pound voucher never received.

Hi pawelwaligora,

 

Thank you for posting on the forums; welcome to the community!

 

I'm sorry to hear that you haven't receiving your voucher from signing up with us. Can I just check with you that the voucher was offered from a comparison website? Or was the voucher offered directly from us?

 

Also, when you received the confirmation email of your order, was there a confirmation of the vouchers included in the email?

 

Thanks,

 

Beth

0 Kudos
Reply
pawelwaligora
  • 4
  • 0
  • 0
Joining in
427 Views
Message 6 of 9
Flag for a moderator

Re: 75 pound voucher never received.

I think it was offered by Virgin, but I am not sure it was 3 months ago now. Is there any chance that you could check it if I will pass you on PM my account number?

0 Kudos
Reply
Gareth_L
  • 6.18K
  • 379
  • 675
Forum Team
Forum Team
423 Views
Message 7 of 9
Flag for a moderator

Re: 75 pound voucher never received.

Hello pawelwaligora

We can check this for you

Just a quick one though 

Have you checked your junk/spam folders as vouchers are sent from a 3rd party company 

I have sent a private message anyway to pass security 

If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

0 Kudos
Reply
Gareth_L
  • 6.18K
  • 379
  • 675
Forum Team
Forum Team
404 Views
Message 8 of 9
Flag for a moderator

Re: 75 pound voucher never received.

Hello pawelwaligora

Thanks for passing security 

I am chasing this missing voucher up now for you 

As soon as I get an update I shall let you know 

Gareth_L

0 Kudos
Reply
Gareth_L
  • 6.18K
  • 379
  • 675
Forum Team
Forum Team
379 Views
Message 9 of 9
Flag for a moderator

Re: 75 pound voucher never received.

Hello pawelwaligora

I have had a reply back regarding the Voucher

It is sent after 90 days after installation 

So it will be any day now I guess 

Gareth_L

0 Kudos
Reply