Morning David, could you also assist me with this same issue?
I ordered the 100 Fibre Broadband package on Thursday the 22nd of October, 2020, with an activation date of Fri the 6th of Nov 2020.
I ordered it directly from the virgin media website, Order ref: WS7239421.
I also received two emails from virgin media regarding giftcloud. titled:
- "Thank you for submitting your details for the following offer:
£75 Gift Card." - "An update on your gift"
which both state "Details of how to receive your gift will be sent to the email address provided after 120 days from your purchase." I've monitored my spam folder and added to giftcloud email address to my safe senders list as recommended in the email.
It's now been 154 days since my purchase and I was hoping you'd be able to look into this for me please.