Like many others I signed up for the M100 Fibre Broadband and was promised a £75 Amazon gift voucher in return. I completed my order through the email with the subject 'an update on your gift' as required.
This occurred on 02/01/2021 and my start date for my contract was 30/01/2021. However I have still not received any emails from GiftCloud.
Can anyone provide me with any update on when I may receive this voucher?
I have not spoken to Amazon about this. I believe it is an agreement between Virgin Media and GiftCloud, the voucher issuer, is it not? I'm highly doubtful that Amazon would be willing or able to help me with this.
This is a promotion Virgin Media have promoted, the onus is on yourselves to provide the deal I agreed to. If this is not the case then this would be false advertisement on Virgin's part.
Morning David, could you also assist me with this same issue?
I ordered the 100 Fibre Broadband package on Thursday the 22nd of October, 2020, with an activation date of Fri the 6th of Nov 2020.
I ordered it directly from the virgin media website, Order ref: WS7239421.
I also received two emails from virgin media regarding giftcloud. titled:
"Thank you for submitting your details for the following offer: £75GiftCard."
"An update on your gift"
which both state "Details of how to receive your gift will be sent to the email address provided after 120 days from your purchase." I've monitored my spam folder and added to giftcloud email address to my safe senders list as recommended in the email.
It's now been 154 days since my purchase and I was hoping you'd be able to look into this for me please.
I submitted my booking on 25/11/2020 and I believe this would have been confirmed by 28/11/2020 at the latest.
I have an email stating the following:
"You will receive your eGift once you have completed your booking and this purchase has been validated byVirginMedia. Details of how to receive your gift will be sent to the email address provided after120 daysfrom your purchase."
I should have received an email from giftcloud by 28/03/2021.