on 11-02-2023 20:47
Got my bill today and a usage charge of £6.99 on it .. now I I’m only one that has access to account or password .. it’s says on bill it was on 15th January.. can Some one explain what this may be
regards
Andrewv
Answered! Go to Answer
on 12-02-2023 08:36
Hi andy3833,
Thanks for posting and welcome to our community 🙂
Sorry to hear there's some confusion regarding your bill.
So I can take a closer look at this for you I've popped you over a private message (purple envelope, top right hand corner)
Alex_Rm
on 11-02-2023 20:56
Is there a description next to the charge?
My immediate suspicion would be PIN-protected adult content.
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on 12-02-2023 00:00
Nothing to describe what charge is . Only that it was on 15th jan which is Sunday .. my daughters r to young to know or find out passcode
on 12-02-2023 08:36
Hi andy3833,
Thanks for posting and welcome to our community 🙂
Sorry to hear there's some confusion regarding your bill.
So I can take a closer look at this for you I've popped you over a private message (purple envelope, top right hand corner)
Alex_Rm
on 20-02-2023 10:46
I have received a bill with the £6.99 usage charge. I am sure this must be an error! What should I do?
Regards,
on 20-02-2023 13:21
Hi BSV1,
Thanks for taking the time to post about your issues in the Community. ⭐
Taking a look at things this end, I can see you have already spoken to the team over the phone regarding this.
Please keep us updated on if you have any further issues.
Many thanks,