Virgin Media Community

[andy3833]

Got my bill today and a usage charge of £6.99 on it .. now I I’m only one that has access to account or password .. it’s says on bill it was on 15th January.. can Some one explain what this may be 

regards

Andrewv

[japitts]

Is there a description next to the charge?

My immediate suspicion would be PIN-protected adult content.

[andy3833]

Nothing to describe what charge is . Only that it was on 15th jan which is Sunday .. my daughters r to young to know or find out passcode 

[Alex_RM · Accepted solution]

Hi andy3833,

Thanks for posting and welcome to our community 🙂

Sorry to hear there's some confusion regarding your bill.

So I can take a closer look at this for you I've popped you over a private message (purple envelope, top right hand corner)

Alex_Rm

[BSV1]

I have received a bill with the £6.99 usage charge. I am sure this must be an error!  What should I do?

Regards,

[Kath_F]

Hi BSV1, 

Thanks for taking the time to post about your issues in the Community. ⭐

Taking a look at things this end, I can see you have already spoken to the team over the phone regarding this. 

Please keep us updated on if you have any further issues. 

Many thanks,