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£6.99 for usage charge

andy3833
Tuning in

Got my bill today and a usage charge of £6.99 on it .. now I I’m only one that has access to account or password .. it’s says on bill it was on 15th January.. can Some one explain what this may be 

 

regards

Andrewv

1 ACCEPTED SOLUTION

Accepted Solutions

Hi andy3833,

Thanks for posting and welcome to our community 🙂

Sorry to hear there's some confusion regarding your bill.

So I can take a closer look at this for you I've popped you over a private message (purple envelope, top right hand corner)

Alex_Rm

See where this Helpful Answer was posted

5 REPLIES 5

japitts
Very Insightful Person
Very Insightful Person

Is there a description next to the charge?

My immediate suspicion would be PIN-protected adult content.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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andy3833
Tuning in

Nothing to describe what charge is . Only that it was on 15th jan which is Sunday .. my daughters r to young to know or find out passcode 

Hi andy3833,

Thanks for posting and welcome to our community 🙂

Sorry to hear there's some confusion regarding your bill.

So I can take a closer look at this for you I've popped you over a private message (purple envelope, top right hand corner)

Alex_Rm

BSV1
Joining in

I have received a bill with the £6.99 usage charge. I am sure this must be an error!  What should I do?

Regards,

Hi BSV1, 

Thanks for taking the time to post about your issues in the Community.

Taking a look at things this end, I can see you have already spoken to the team over the phone regarding this. 

Please keep us updated on if you have any further issues. 

Many thanks, 

Kath_F
Forum Team

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