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500Mb boost not been added to my account

Gears40
Tuning in

IMG_5695.jpeg

IMG_5694.jpeg

I signed upto the 350 volt and added the boost upto the 500Mb option for an extra £6. Now this shows on my order and pre contract document but doesn’t actually show on my contract that came through and now I’m connected can see that I’m not getting that speed!

can someone on here see what’s happened to it?

2 REPLIES 2

Kath_F
Forum Team
Forum Team

Hi Gears40, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums.

We're sorry to hear you're not getting the speed you ordered. This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. 

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks, 

Kath_F
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Kath_F
Forum Team
Forum Team

Hi Gears40, 

Thanks for taking the time to stick with me via private message. 

I'm glad we've been able to come to a resolution and look forward to hearing from you next week. 

Many thanks,

Kath_F
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs