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silentbill
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£50 refer a friend. My friends signed up but they havent received their £50

My friend signed up to Virgin via the refer a friend link which I gave them. I received my money but my friend hasnt and she is being asked for evidence of me signing up etc? I was already a customer she is the one that signed up. 

How can i get the evidence needed to show she signed up via my refer a friend link?

Thanks

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Chris_W1
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Re: £50 refer a friend. My friends signed up but they havent received their £50

Hi silentbill, it does sounds like they want to check which account referred her, the evidence should be your account number, it may be best asking what the exact information it is which they need. Chris

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silentbill
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Referred a friend problem

I refered a friend and they saigned up via the link I sent them and its been over 60 days but when she has called up about the £50 reefer a friend reward they are not acknowledging it and are sendign her back and forth between departments. 

What shall we do?

Thanks in advance. 

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silentbill
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Re: £50 refer a friend. My friends signed up but they havent received their £50

Thanks , I shall give her my account number.

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Akua_A
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Re: £50 refer a friend. My friends signed up but they havent received their £50

Please let us know how you get on and if you need any further help.

 

Thanks,

Akua_A
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