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£50 credit

please can you help me ,ive phoned loads of times as i got my internet in August last year and was promised a £50 credit bill which ive never recieved ,ive phoned up countless times and they say i have to wait on an email or texts  before they can credit it to me ,ive no had any emails or texts so they say they cant help me ,im just so hurt that they wont do anything ,and i think its so wrong that you say you get this when you join and then dont give it to you ,please can you help

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Re: £50 credit

Hi janniepan,

 

Thanks for posting and welcome to the community. I am sorry to hear you've not received this credit. I'd like to look into this further for you so I'll send you a quick PM as we'll be discussing the account securely.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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