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£50 Refer A friend credit not received

Hi I had Virgin Media installed on 07/03/20. I chose my deal whilst on the phone to an agent and at the end of the call I was told that I would receive a £50 credit to my first bill as as a friend referral from my mum.  I have since read on forums on here about needing to do it through a link but I was never sent any links I was just told by the woman on the phone who processed my package deal that I would just get this credited onto my first bill. This was about 6 weeks ago and I have still not received the £50 friend referral credit. 

Could this be looked into please?

Thanks

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Re: £50 Refer A friend credit not received

Hi am sorry to hear that. please PRIVATE MESSAGE ME your account number and area number I can check your services and answer any other queries you may have. to PRIVATE MESSAGE me, just hover over my profile picture and click Send Message when the option comes up. Please don't post any personal info in this thread as it's public.


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