43" LG tv delivery

[Lesmit58]

I recently made a new subscription to bigger tv+sports with fibre500. I received my new virgin kit yesterday but can find absolutely no information as to when my LG promo tv will be delivered, any help with this please as I'm not pumped up with sports channels and internet but no means of watching them.

[Lesmit58]

Good afternoon. Id received my TV around 10 days ago, as due to it taking so long id purchased another and deceiced to give thiis one to my son for hes birthday. We opened it two days ago and theres significant damage to the screen. Who do i now contact in regards to getting it replaced? Thank you.  My son is 6 so itd be appreciated if this was treated urgently.

[Gareth_L]

Hello Lesmit58,

Sorry to hear the Tv is damaged.

You contact Exertis directly on 01282 858 484 after the gift has been delivered and they'll be happy to assist you further.

Exertis will arrange a collection with the you and once they have received it they'll then dispatch a replacement.

Hope that helps.

Gareth_L
 
 

[Lesmit58]

Thank you for the reply Gareth.

DHL have collected the TV yet exertis have said they cant deliver another package until virgin have reissued a new delivery. Ive been advised to contact the rewards team, however ii cant find a number for them? This has been a very very drawn out an a little embarrassing to say the least. 

I dont suppose you can help with this please. I just want to be able to watch the £100 a month package that ive signed up for.

[Carley_S]

Hi @Lesmit58

Glad to hear that the TV has been collected, once this is received, we will also re-issue a new delivery. Please let us know if you have not received this by the end of next week. Please also bare in mind any postal strikes that maybe taking place at this time, as this may affect your delivery time. 

[Mkx007]

I've just phoned Exertis on the number you've provided and went through to reception, then customer services, then Virgin media representative who told me that they have no stock. More stock will be here at the end of the month. 

I'm sorry but this is not good enough you can't offer a "free reward" for signing up and then (for me) nearly 3 months later still haven't received what initially got me to sign up. 

Virgin media customer service has taken me hours of time to go through and still haven't managed to speak to someone but alas Exertis have my order so some time in November I will be given what I was offered. Luckily we had a TV to use the services on. 

What would be the best course of action as I can see there being a few others in a similar situation. 

[Akua_A]

We truly apologise for this experience @Mkx007. We can understand the frustration caused by the delay. Exertis will aim to get the gift to you as soon as possible. You can find out about our gift terms and conditions here https://www.virginmedia.com/help/gifts

Thanks,

[Mkx007]

Where are the terms and conditions on that pages? It's a bunch of FAQs.

T&Cs would be good to read through to find out what can done, so would definitely be keen to access them. 

Exertis shouldn't have to wait a month for to have a TV delivered. 

I've just checked the LG website and the model is discontinued, there are other (better) options available for around £329-£429 vs the reference price of £479.99 which was quote on the email - 2022 LG 43” LED HDR 4K Ultra HD Smart TV, 43UQ70000– RRP £479.99. 

Bit ridiculous they are waiting for something that I would imagine isn't going to arrive. 

[Steven_L]

Thanks for coming back to us @Mkx007, the terms and conditions aren't shown on that page, you should have been given the terms and conditions of the deal as part of your contract with us. 

When was the last time that you spoke to the team about issues?

What were you advised by Exertis, when you spoke to them?

Regards,

Steven_L

[Mkx007]

A couple of weeks ago - after about 2-3 hours of phone calls I finally got an answer from someone who simply said we're taking it away and resolving your issue. 

I'm not going through that again. I simply don't have the time. 

Exertis advised to speak with Virgin Media team if you have issues with the delivery timeline - the forum has always been super responsive and helpful, so ventured here. 

[Steven_L]

I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started.
Regards,
Steven_L