40% price increase.

[Ashburnian]

Just checked my bank transactions and found the monthly price has increased by 40%, I cannot see how this increase can be justified or what the point of a contract is. Will hope to have dialogue with them tomorrow. I’m prepared to leave if this is ongoing. Anyone else had this nasty experience?

[Reece_MH]

Hi Adrian 👋

Our teams are able to identify if you have Volt benefits active on your account, so I wouldn't be able to advise on why the opposite was advised when speaking with our team - I'm really sorry about that. The one thing we cannot identify at the moment is eligibility for benefits to be added, as this is done by a separate team.

Thanks,