40% price increase.

[Ashburnian]

Just checked my bank transactions and found the monthly price has increased by 40%, I cannot see how this increase can be justified or what the point of a contract is. Will hope to have dialogue with them tomorrow. I’m prepared to leave if this is ongoing. Anyone else had this nasty experience?

[goslow]

Has your minimum term period (along with an associated discount) come to an end?

[Cardiffman282 · Accepted solution]

Looks like you renewed back in May 2022 (and seemed surprised by the end of the discount period then too) https://community.virginmedia.com/t5/Forum-Archive/Re-Price-Increase/td-p/5019735

[carl_pearce]

So your contract would have ended, and you revert to the none discounted price as part of 'standard' pricing.

[japitts]

May 2022 to Nov 2023 is around an 18month period, which would fit with your minimum term & time-limited discount ending.

Check your contract and recent bills - they would all show the undiscounted price of your package, the amount of your discounts and their expiry date. Whilst reviewing your bank statements is of course a good thing, it's wise to also occasionally review bills from individual suppliers.

[Ashburnian]

Yes, you are correct and further complicated by the fact that retentions do not recognise our Volt benefits which we have confirmation mails about. At present not getting anywhere with them to resolve. Can anyone advise what is a decent price for the M500 / Sport / Cinema / Netflix package.

[Ashleigh_C]

Hi there @Ashburnian 

Thank you so much for your post and welcome back to the forums, it's great to have you.

We are so sorry for the confusion caused by your package ending and thank you so much to our community team for their advise and help here so far. 

If your package has come to an end then it would be best to call the teams on 0345 454 1111/150 as we are not able to assist with package changes via the forums. If you select options 4 and 4 again from the cable main menu then you will be able to chat with our retentions teams.

[Ashburnian]

Thank you for your response, please can you explain why your retentions person insisted I was not a volt customer, we have email confirmation of this on 23/01 this year with a reference KMM83003130V84530L0KM

Kind Regards

Adrian

[Kath_F]

Hi Adrian, 

Thanks for coming back to us on this. We wouldn't be able to confirm what's happened with another agent I'm afraid. You can check if your on a Volt package by logging in to My VM here. If your broadband speed shows as Volt then this will confirm the Volt benefits are active. 

As well as calling the team, you can also try our WhatsApp service on 07305327112. Replies aren't instant and can take a few hours but it allows you to get on with your day whilst waiting for a reply. 

Keep us posted on how things go. 

Thanks, 

[Ashburnian]

Thank you for responding, I find it difficult to accept you cannot confirm Volt membership, here is the detail sent to me April this year.

Hello, We're just confirming that your Volt benefits are now active. You can see our terms here. https://www.o2.co.uk/termsandconditions/mobile/supercharged.

Therefore I have the same question, why do retentions not know this.

Kind Regards

Adrian
Thanks, O2