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tiggerboy0301
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4 months with Virgin, Bill never right!

As the title says, I've been with Virgin since the end of December 2020. In this time I've had 5 bills, only 1 has been close to being correct and that was because I was given a credit.

I've taken on Broadband and telephone for 18 months and I have an email that states the monthly payment is 27.99 per month until June 2022. I'm aware that I needed to pay for the hub.

So my bills have been December 2020 £9.25 (part payment for December no issue here)

January 2021 £41.75 part payment for Dec-Jan

£51.00 payment for Jan-Feb

£35.00 hub payment

 

I phone CS and query this price, CS sees there is an issue and says this will be credited on next bill. Excellent, thank you very much.

 

February 2021 £4.98 as expected.

 

March 2021 £51.00 Phone CS explain the situation, the CS agent says not only will he correct it but he will be able to get it changed in time for the Direct Debit to be the correct amount. Awesome, thank you very much.

 

April 2021 £82.77 Now very annoyed! So not only is the amount wrong again! I've been charged a late payment fee (Direct Debit went out fine) and I still owe £30.51!!!!

 

Please can somebody take this on and correct my account so I don't have to constantly play a back and forth with CS every other month to get my bill sorted!

 

I'm actually very happy with the Broadband, the increased speeds have helped solve the bottlenecks we were having.

 

Regards

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John_GS
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Re: 4 months with Virgin, Bill never right!

Hi @tiggerboy0301

 

Thanks for posting and welcome to the community.

 

I'm really sorry to hear of the billing and can fully appreciate the inconvienience of this. I have looked into this today and sorted this for you as it was a simple issue with the rolling credit in the back of the account.

 

I shall PM you now to discuss further.

 

Kind regards,

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

Molly_G
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Re: 4 months with Virgin, Bill never right!

Hi @tiggerboy0301,

 

Many thanks for your response via private message. I'm glad John_GS has been able to sort this out for you and I have passed on your kind words to him and his manager.

 

Please feel free to drop back to the forums if you have any issues in the future.

 

Many thanks and have a lovely day,

Molly_G
Forum Team



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