Welcome to our community and thanks for posting. Glad to hear you have negotiated a new deal with us. Can we ask if you have upgraded to the new 360? Is this what mean by your V6 upgrade or have you opted for an upgrade from an old TIVO set top box to a V6?
Please can you let us know so we can assist you further.
I had some difficulties with this upgrade. When I was negotiating the new contract I was informed that there was a shortage of 360 boxes due to COVID and I would get it later. I had cause to contact VM due to my phone not accepting incoming calls (this problem persisted for a week) technical could not rectify this and engineer had to visit twice. When I was reporting this faulty phone line I enquired about the situation with 360 boxes ( I was passed around different agents who tried unsuccessfully to apply new codes to my V6 boxes) eventually I was told I would have to pay £24.95 activation fee! I made a complaint about this. This complaint has now been resolved and I am awaiting two new 360 controllers. I had a very mixed experience with VM. I have to say that almost all agents were very helpful and tried to rectify things. However, I had to hang on the phone for three hours and make several calls and no incoming calls for a week.
I thought that it was resolved as the fee was waived. However, I got an email this morning saying that my new contract would be increased by £10 per month!!! How could this happen? I have contacted bills and awaiting a call back from support services. A total shambles from VM.