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£35 activation fee when it stated free

When I upgraded my package, it was stated there was no activation fee, however on the bill I I've been sent it states there is a £35 set up fee? Can someqone tell me why this is as I can't get through to call centres 

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Re: £35 activation fee when it stated free

Did you actually get any new equipement (V6? Hub?) that needed activation - or was it just a package change?

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John
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My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Re: £35 activation fee when it stated free

I got a new tv box as only had broadband before. However, when I upgraded via the app, I chose that bundle because it included tv but was the only package that didn't require a £35 fee. That's why I'm confused and was just hoping someone could clear it up for me as it's obviously hiked the bill up considerably (to over £100) next month! 

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