Thank you for getting back to me.
I have had a look under the FAQ which does state: "Your set up fee includes a £35 activation fee". How is this transladeted into an additional charge?
Include is defined as: comprise or contain as part of a whole - see attached image01.
This evidently means the setup fee is comprised of parts, where one of the parts is the activation fee.
My setup fee was free when I placed the order. Even now it is displayed on VM website as No setup fee - see attached image02.
Because the activation fee is included in the setup fee, the setup fee is the overall charge of everything that it includes. It is advertised that the setup fee is £0. I should not be charged for this.
If the statement had said excluding a £35 activation fee it would have made sense to chartge me but this is not the case.
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image02
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