Hi @dianelegion66
Thanks for posting I am sorry to hear you're having issues getting through to our customer relations team. We're investigating this issue. At this time we cannot assist with cancellations or package adjustments on the community. We would ask if you can please text our support team on +44753 305 1809. Our customer relations team will be able to do a review of your account and make the best offer they can. Please bear in mind the response will not be instant, but our team will get back to you.
Regards
Lee_R