Hi, I am totally confused about the 30 day leaving process. I gave my 30 day notice and paid my last bill on the 5 of December for £37.50 and apparently I now owe another £37.50. I was not in a contract as that had already ended. Is there a disconnection fee when you are out of contract?
I am really not happy with the way I seemed to be being treated for the many years of loyalty I have shown virgin media. Please can some one from virgin media look into this for me?
you're supposed to cancel the DD yourself, and they'll refund any overpayment via cheque when the final bill comes ! Seems an incredibly backward process, guess it ensures they have as much of your money for as long as possible !