Virgin Media Community

[Abfab]

I have posted 3x on this forum

Called 3 times spending over 2 hours on the phone

STILL NO FIX FOR THE "YOU CANT USE THAT PASSWORD" ISSUE!!

I tried to complain twice and first time they put it down as a 'WiFi issue'and closed it immediately without telling me. Last week she said she wouldn't log a complaint but would call me back on Wednesday... guess what? NO call back. Fobbed off again.

I can't view my bills, change my TV subscriptions, my stream box doesn't work and I can't use tube WiFi. I need to cancel this atrocious service but I can't bear the thought of another hour on the phone to these call centers who don't care and tell you anything to close your complaint. 

ANY ADVICE FROM ANYONE?? Or do I just go to the ombudsman at this point?

[Ilyas_Y]

Thanks for reaching out to us on the forums @Abfab about this issue.

I'm sorry that this issue still isn't resolved for you.
I've looked on my end for the ticket that we raised with IT and they have said that from the end of last year they did manage to get this resolved.
Are you able to send a screenshot of the issue that occurs when you try to make an online account?

Kind regards,
Ilyas.

[Abfab · Accepted solution]