So the Upgrading of service for existing customers hasn't got better. Been with Virgin for over 15 years and still you don't see to understand the customer.
Why do you insist that a new user should pay for £68 for a M500 and existing customers should pay £100. You realise this is DISCRIMINATION. Is it cause i'm a Jedi Master and not of this world.
All I Wanted was to upgrade to the M500 broadband for the £68 a month and told once again only open to new customers. Why show me it, why put me through the terrible communications. Fix your web page for upgrades it's been 2 years employs someone that can do it. You used to upgrade to web speed and services. You wanted extra £35 for setup, fine. just don't think for you hitting a key is worth the extra £32 a month, already have the M350 £60 a month.
You claim Covid isn't helping so how about helping out the customer and stop with this nonsense. And just in case you think I'm being nuts last time you upgraded me, after having to have a long rant. So stop making us lose our sanity.
And if every existing customer has to cancel account then do a new one it's just wasteful. Equipment, Time, Effort. No wonder Customer services is always jammed. If you have to keep shouting to get the same deal why not do it in the first place. Take the Extra £35 for setup.
Thanks for the thought but 3hrs is enough for me for one day. If you want to contact me directly feel free too. My number is on record.
Generally if you have a running contract fee, new and old customers should be able to have the same rate. Not the introduction fee but the ongoing fee. Of course if your tied into a contract that should stop you but existing customers shouldn't have to go to this extreme.